FAQ's
Please find a list below of our most frequently asked questions. If you are unable to find the answer you are looking for, please contact us.
How long will it take to make my order?
We aim to dispatch all orders within 7 working days plus delivery time of 1-2 working days. If you need your order to arrive more quickly, please contact us and we will try our best to meet your request.
Do you charge set up fees?
No, we don't charge set up fees. We want to offer our customers excellent value for money so we don't charge fees for setting up/digitising your embroidery files.
There may be additional fees incurred if print files don't meet required quality levels and they need to be redrawn but this will only ever be an optional service.
Do you offer free postage?
Yes all orders above £100 will qualify for free postage. This will be sent on the Royal Mail tracked 48hour service.
What/how should I send my files?
We have provided an upload box when placing your order to provide us with the files required for embroidery or print.
We digitise all embroidery files so they can be read by our embroidery machines. Due to this we don't require any specific file type for embroidery although we do ask that they are as clear as possible.
For printing options, the quality of the file is much more important. Files need to be sent print ready and ideally they would be 300 DPI or higher. Vector images are usually the best print quality and can be sent as eps or ai file types. We also accept jpg, jpeg, png etc but would need to check the quality, especially if these file types are being resized.
If you are unable to upload your files onto the website, please send them to us via email along with your order number.
What if my files are not in the correct format/poor quality?
If the image does not meet the necessary quality levels for printing, we will get in touch with you to let you know. We can provide redraw services to ensure that your branded garments are of the highest quality. This will incur an additional charge and may impact on our delivery turnaround times but we clearly communicate this with you.
How large will the print/embroidery be?
Our largest print area is a max of 30cm width, embroidery max of 25cm width, and the height will depend on your logo design. If you have specific requirements of the size of the branding, please let us know when placing your order. If not, we will judge the best size depending on the logo design and garment.
Can I add text under my logo?
Yes we are happy for you to add additional text under your logo. You may want to add a phone number/website/contact info. A box for personalised text is available when placing your order. Please let us know in the 'provide any specific instructions box' where you would like the text. E.g. Text to be placed under printed back logo only, not embroidered left chest logo. Or, 'text to be added under embroidered left chest logo'. You can also email us if you would like to clarify any instructions with us.
What type of printing do you use?
We use a printing technique called DTF which stands for Direct to Film. This allows us to create vibrantly coloured logos on material types including polyester or polyester/cotton mixes.
DTF printing provides a great quality print and can last up to 50 washes without losing print quality.
Embroidery and Printing Positioning
We offer lots of positions for either embroidery or print or a combination of both. The most common option is left chest embroidery. We use industry standard placements to position your logo depending on the size of the garment. If you have very specific requirements, we are happy to follow them - please send requirements via email. You may decide that you want to add a combination of branding such as embroidered left chest logo and large printed back.
The different positions can be seen and selected on each product page. Some garments have limited options due to the nature of the garment.